Only domains purchased via self-checkout on the Appy 2.0 version (before June 2017) will renew automatically unless requested otherwise.
To those users, we send a courtesy domain renewal notice about a week before the subscriptions is set to renew. If you'd like the domain to be renewed, no action is required. To cancel the renewal we'll ask that you please reply to firstname.lastname@example.org with the word CANCEL in the body of your reply.You can also write to us at any time to request a cancellation.
Please note that emails sometimes get missed or get stuck in the spam folder so we suggest you add a note to your calendar to contact us a week or so before the domain expires.